Communications
Marketing separated from transactional · quiet hours 21:00–09:00 local (§8.3)
Templates
| Template | Channel | Purpose | Locale | Status |
|---|---|---|---|---|
| Coupon ready | transactional | en-IN, hi-IN | approved | |
| Cart reminder 30m | marketing | en-IN | approved | |
| Recharge reward | SMS | transactional | en-IN | approved |
| Referral nudge | marketing | en-IN | in review |
Delivery states · 24h
“Accepted” ≠ “delivered” (§8.3)
Queued24,100
Submitted23,940
Delivered22,610
Read14,820
Failed / suppressed1,330
Consent withdrawal cancels queued sends