Journeys
Durable versioned workflows · at-most-one action per enrollment/node (§8.2)
Post-purchase Reward
Recheck purchase, cart, consent & suppression at every send
trigger
order.confirmed
delay
Wait 30m
condition
Consent + suppression
action
Reserve reward
message
WhatsApp
exit
Exit
version v4 · pinned on publishquiet hours 21:00–09:00 localacyclic normal flow
| Journey | Trigger | Channels | Enrolled | Conversion | Status |
|---|---|---|---|---|---|
| Post-purchase Reward | order.confirmed | EmailWhatsApp | 24,100 | 31.4% | active |
| Cart Abandonment 30m / 24h / 72h | cart inactivity 15m | EmailSMS | 8,940 | 12.8% | active |
| Browse Abandonment | browse inactivity + consent | On-site | 3,210 | 6.2% | paused |
| Referral Follow-up | referral.claimed | WhatsApp | 0 | — | draft |